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Need help logging in?

Cigna offers you information regarding your plan as well as online services through a secure website, your personal webpages. Here you will find answers to your questions about accessing your personal webpages.


Still having trouble logging in?
Complete the Login assistance form or call us at + 32 3 217 68 68. We will be happy to assist you.


How can I log in to my personal webpages?

  • Go to the ‘Plan members’ section of this website and enter your personal reference number in the login box. You can find this number on your membership card.
  • Click ‘Continue’.
  • Enter your personal password.


What if I can't log in?

First make sure you are using the correct personal reference number. You can find this number on your membership card.

If you forgot your password, if you never received any password, or if your password is not accepted, please request a new password.
 

How do I request a new password?

  • Go to the ‘Plan members’ section of this website and enter your personal reference number in the login box. You can find this number on your membership card.
  • Click ‘Continue’.
  • Click ‘Password forgotten?'
  • Enter the date of birth of the main plan member  and click 'Continue'.
    Remark: should the main plan member be deceased, his/her partner can enter his/her own date of birth, provided he/she is still covered. Should the main plan member and his/her partner be deceased, then their children can enter the date of birth of the oldest insured child.
  • You will receive an email with a password link within a few minutes. If you do not receive this email within 30 minutes, please contact us via the Online support form and we will verify your personal data in our files.
     

What if I don't receive the password-related emails from Cigna?

  • Please first check whether your mailbox quota has not exceeded. 
  • You should also be aware that our emails can end up in your Junk Mail/SPAM/Bulk folder, due to your server’s SPAM filter settings. 
  • To make sure you receive our emails in your general inbox, please add our domain name (@cigna.com) to the safe recipients list of your email account. 

If you still do not receive any password email, please contact us via the Online support form and we will verify your personal data in our files.
 

When will the access to my personal webpages end?

You are allowed to access your personal webpages until 24 months after termination of your coverage.


What are the technical specifications to access my personal webpages?

We recommend that your computer meets at least the following specifications:

  • Screen resolution of at least 1024x768;
  • Operating system: Windows, starting from Windows 7 / Mac, starting from version 10.6 / Linux;
  • Browser: Google Chrome, starting from version 49.0 / Internet Explorer, starting from version 10 / Microsoft Edge / Firefox, starting from version 45.0 / Safari, starting from version 8.0. These browsers support 128bit encryption, which is needed to access the application. Your browser has to allow session-cookies and has to be enabled for SSL communication.

We recommend a broadband connection if you use your personal webpages intensively. You will be able to access screens more quickly.