Cigna is committed to the responsible management, use and protection of your personal data.
We restrict access to your personal data to authorized workforce members who need that information for legitimate purposes such as your treatment, payment purposes and/or health care operations. We maintain technical, physical and administrative safeguards to ensure the privacy and confidentiality of your personal data.
Our Compliance & Privacy Office and Information Protection department have installed an educational program to keep all internal employees at all times informed of current corporate data protection and privacy requirements. Compliance with the corporate policies and procedures is continuously monitored.
We often exchange sensitive and private information with you and we do this with the highest attention to security. To ensure that you benefit from the most advanced technologies in email security, we send all emails through a Transport Layer Security (TLS) connection or a secure email portal.
TLS encrypts (secures) emails to provide private email communication between Cigna and your organisation. It makes sure that no third party is able to access or tamper with our emails.
All email exchanges are:
Most popular public email domains have TLS, for example:
If your email domain does not support TLS, all emails from Cigna to that domain will go through the secure email portal.
The secure email portal is an online portal which automatically encrypts (secures) emails. It’s secured via a password. This password can only access emails sent to your email address.
How does it work?
This is what the notification email looks like:
This is what your message will look like on the portal:
This is what it will look like when you reply to our message in the portal:
Phishing is an attempt to obtain sensitive information such as usernames, passwords, and personal data (and sometimes, indirectly, money), often for harmful reasons, by impersonating a trustworthy company or sender.
As a general rule, we will never ask you to send us credit card information or account passwords in an email. If you receive an email from us asking for this information, please let us know.
Here are some tips to make sure an email is legitimate and not a phishing attempt.
If you doubt the legitimacy of a Cigna branded email, please report it to our Information Protection department via email@example.com or give us a call.