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Advantages of mHealth for a Globally Mobile Workforce

29 March 2018

By Dr José Quesada, Chief Medical Officer, International Markets

Dr José Quesada is responsible for providing access to health and wellbeing services for Cigna customers worldwide. He’s actively involved in developing mHealth applications for International Organisations.

What is eHealth?
eHealth is the term for health care practices supported by electronic processes and communication.

What is mHealth?
mHealth is an abbreviation for mobile health, a term used for the practice of medicine and public health supported by mobile devices.

What is Telehealth?
Telehealth is a collection of methods for enhancing health care and support using telecommunications technologies. It encompasses a broad variety of technologies and tactics to deliver virtual medical, health, and education services.

There has never been such a quick uptake of any technology as the global spread of mobile communications technology. This has a profound impact on health care and health insurance and, in particular, on the communication between health care providers and their patients.

mHealth applications and Telehealth services (including tele-monitoring and tele-consultations) can help patients better manage their health, especially those suffering from chronic conditions. However, many countries are still struggling with policies or legislation to define medical jurisdiction, liability, and reimbursement of eHealth services. And patient safety and quality of care are obviously very important points to consider. Even though there are an estimated 1.5 million different medical devices and over 10,000 types of devices available worldwide, the majority of the world’s population is still denied adequate access to safe and appropriate medical devices in their health care systems.

Telehealth can be very useful for International Organisations. Their globally mobile employees are often located in countries where they’re not familiar with the health system or they can’t find the medical advice they need locally. Telehealth is especially useful when staff members work in remote areas or live in developing countries. Remote doctors’ consultations can help patients get the most accurate diagnosis for their specific medical issues, and enable them to make the best informed decisions on the treatment to follow.

It’s clear that mobile technology can positively impact employee wellbeing. Workplace health initiatives offer great prevention opportunities and can contribute to reducing sick leave. As the Internet of Things (IoT) is transforming our world, new services and devices are effectively empowering patients to improve self-management of illnesses, increasing satisfaction and engagement.

To empower customers, Cigna launched the Cigna WellbeingTM App for International Organisations with Telehealth programmes. It’s a personalised and secure app, functioning as an ecosystem supported by the following three pillars:
  • access to care,
  • managing care, and
  • positive lifestyle and behaviour changes.

> Discover the Cigna Wellbeing App