We have over 60 years of experience in designing, implementing and managing international group health insurance and employee benefits programmes for international and locally recruited staff from Intergovernmental organisations (IGO), Nongovernmental organisations (NGO) and corporations in Africa.
Over the years, we have acquired an in-depth understanding of the daily challenges faced by international organisations and their globally mobile staff members.
Building on over 60 years of serving International Organisations all around the world, we have gained unrivalled experience in understanding the local context and have adapted our administrative and clinical services accordingly.
High-quality service and efficiency are at the heart of everything we do. We continually monitor our quality performance in all areas and select and train our employees to give you the best service.
Not only are we ISO certified as International settler of claims regarding employee benefits, but we are also certified by our plan members, who have been awarding us an overall customer satisfaction rate of 96% year after year.
We were the first company in our industry to obtain such a certification in 1998. Being an ISO certified company entails measuring and monitoring our claims process and output according to stringent quality criteria, and then defining and implementing process improvements as needed.
Our goal is to do so much more than reimbursing claims: we want to provide health, wellbeing and peace of mind to the people we serve so they can thrive; both personally and professionally.
We partner with you to make a difference.