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Guidelines

Please follow the guidelines below which are most applicable to you.

Verify membership and treatment eligibility
Seamless payment of your invoices
Update your data


 

Seamless payment of your invoices

You can relax when admitting patients covered by a Cigna plan. Depending on the type of treatment and on its costs, we have set up various hassle-free payment procedures. Find out which procedure applies to the type of care you give and what steps you need to take for a smooth payment of your invoices:
 

Inpatient and outpatient treatment over 200 USD/EUR
Procedure overview
Outpatient treatment below 200 USD/EUR Procedure overview

 

Inpatient treatment or emergency: direct payment based on Guarantee of payment

Whether you are part of our provider network or not, all you have to do is contact us.

  1. Two to four weeks before admission or upon admission in case of emergency, provide us with the following information:
  • description of the treatment (diagnose, procedure, etc);
  • cost estimate.
  1. We will send a Guarantee of payment to both you and the patient.
  2. Send us the invoice and the discharge report as well as your bank account details. We will settle the invoice within 30 days of receipt and send you a settlement note.
  3. Collect from the patient his patient portion of the expenses and his personal expenses, if any.


Major outpatient treatment (>200 USD/EUR): direct payment based on Guarantee of paymenT

  1. Two to four weeks before admission or upon admission in case of emergency, provide us with the following information:
  • description of the treatment (diagnose, procedure, etc);
  • cost estimate.
  1. We will send a Guarantee of payment to both you and the patient.
  2. Send us the invoice and the discharge report as well as your bank account details. We will settle the invoice within 30 days of receipt and send you a settlement note.
  3. Collect from the patient his patient portion of the expenses and his personal expenses, if any.


Minor outpatient treatment (<200 USD/EUR): cash pay OR DIRECT PAYMENT

Cash pay

  • For plan members without cover on Cigna Envoy. 
  • For plan members without an outpatient percentage (OP%) on their membership card. 


Direct payment based on card

  • For plan members covered on Cigna Envoy.
  • For plan members with an outpatient percentage (OP%) on their membership card.